Mark Hurd letter to HP staff
By Tom Foremski - September 8, 2006
This just in:
Mark Hurd Message to Employees
September 8, 2006
Hi, before I begin, I want to be clear that I am speaking to you today as the CEO of Hewlett-Packard, not on behalf of the HP board.
I know that many of you have read the media coverage and speculation regarding the recent actions of the HP Board. My belief is that this has nothing to do with the strategy or operations of Hewlett-Packard.
Unfortunately there has been a long history of leaking company information within the HP board that clearly needs to be resolved, and it will be resolved.
The HP Standards of Business Conduct are our foundation of ethical leadership, and encompass the basic principles that govern our ethical and legal obligations to HP.
The leaking of company confidential information violates our Standards of Business conduct which applies to all employees and Board members.
Clearly things have happened here that are unacceptable. But we will not react to speculation. Instead, we will continue to gather and review all the relevant facts. I can assure you we will get to the bottom of this and take appropriate action.
HP’s values are at the core of this company. These have not changed and will not change. HP’s shared values are a set of deeply held beliefs that govern and guide our behavior.
• We are passionate about customers
• We have trust and respect for individuals
• We perform at a high level of achievement and contribution
• We act with speed and agility
• We deliver meaningful innovation
• We achieve our results through teamwork and
• We conduct our business with uncompromising integrity.
The company has made tremendous progress and I thank you again for that I have told you several times that building a successful company means we will have our ups and downs, and issues will come up. We are dealing with an issue now. I am resolved that we will work through this and take the necessary action.
I compliment you for focusing on our business priorities and serving our customers. I intend to do the same. I ask for your confidence that we will do what is needed and continue to move forward on our path to build the world’s leading technology company.
We have the right strategy, our performance is improving and I believe that’s due to the great performance of our people. We want to stay focused as a group as we continue to pursue our objectives.
Thank you
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Comments (5)
Wonder if anyone else thinks this reads like it was written by a PR newsbot...
Posted: September 9, 2006 12:56 AM
What a bunch of b.s.
I bought a notebook. After 5 days of trying to get it workable, I called tech support. They wanted to charge me for the support call, although the computer, or software, where obviously defective.
I returned the computer. Now I face a 15% restocking fee.
Last year, my small company bought another HP laptop. A defective screen, right out of the box. The replacement had two keys come lose after 30 minutes. We returned it.
Hurd should try his own merchandise. And then he should call his techsupport in Mumbai. They talk like robots, all the beautiful phrases, but no knowledge, no help.
Posted: April 19, 2007 4:32 PM
I agree with you Bert...
brand new 5550dn and it doesn't work with heavy stock the way they said it would in the tech. specs. .... now they tell me a month later its inherit to the model... nothing they can do... and nothing they will do...
This is not the same HP from years ago!!!
From now on I'll buy Cannon Products!
Posted: April 26, 2007 3:04 PM
I tell you the HP Standards of Business Conduct as mentioned by their CEO do not apply to Malaysia. There is absolutely no integrity in the sales team here. I placed a mail order via a credit card promotion since Nov 2007 and until now, after so many mistakes, they have not supplied my order and the bank has charged for the item. When I last called the HP people, they say they were sorry and arranged for the bank to credit me back. Only a sorry and that's it. Next time I will buy from anyone other than HP.
Posted: February 4, 2008 10:04 PM
That's right, HP has no integrity. They lie so much that they don't know how to tell the truth.
And their products break continually.
Wayne Sallee
Wayne@WayneSallee.com
Posted: March 23, 2008 10:45 AM