Are PR companies tempted to make false promises on "new media" communications?

By Tom Foremski - April 9, 2006

By Tom Foremski for SiliconValleyWatcher

Startups and large corporations are crying out for "new media communications" and PR companies are happy to offer their services. However, very, very few of them have the domain expertise in-house to work in the new media world of blogging, and other online "conversations."

Mike Manuel, from Voce Communications states things well in this article on Media Guerrilla: The Social Media Services Gap

Bottom line, while there are some exceptions, IMHO *very* few PR firms today can effectively balance and execute an integrated comms program -- meaning one that blends new and old media. It's not a dig, I just think a lot of people, a lot of firms are grappling with a changing media environment, a dearth of in-house expertise and evolving client needs/expectations -- basically, industry transition.

A related link from Tom Murphy on PR Opinions: Do PR people need new media skills?

Some questions to ask your PR company to evaluate its ability to work in new media communications:

1 - Ask to see their blogs and how long they have been publishing online.

2 - Ask them how they use collaborative technologies such as blogging and wikis, internally.

3 - Ask them if they know who are the influential online journalists/bloggers in your sector.

4 - Ask them if they send out new media press releases rather than the old style. A new media press release is one that has lots of links, it is partially deconstructed and sections are clearly labelled and tagged, and it is delivered in electronic format in html source code.

- - -

Most PR companies will be deficient on those questions but that is something that can be fixed. For example, I've spent a lot of my time trying to educate the PR sector on the way things are changing. I've spoken on panels and I've done a lot of teleconferences, and I'll be doing a select amount of consulting in this area to help organizations transition to a new media world.

Education is important but at the end of the day, unless you become involved in the new media technologies you will not fully "get it." And you can't "get it" by just reading about it... I know that is hard to imagine, but it's true. You dig?

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April 9, 2006 | Permalink | Comment | Category: Mediasphere | Subscribe to SVW

Comments (6)

Good points here, Tom. IMHO, the primary benefit of PR people become active participants in the blogosphere is that we are then able to understand how things might work in other industries.


Hi Tom -
Re: your opening statement (dare I call it a salvo?): "Startups and large corporations are crying out for 'new media communications' and PR companies are happy to offer their services"...

Most clients, large and small, are *intrgiued* by new media and often want to hear a "New Media 101" story, but, when pushed to let us develop "new media" press releases like the one you espouse (and which SHIFT took a crack at!), every single client so far has shied away.

"Hmm, that's neat," they say.
"Yea! Let's do it!" we say.
"Umm, no, that's okay. Let's do something a little more traditional," they say.

And to your list of q's to ask potential agency partners, I'd add: "What successes have you had for your clients,to-date, in the blogosphere?"

For anyone who hasn't yet seen it, here's our stab at your "Press Release of Tomorrow," Tom:

http://pr-squared.blogspot.com/2006/03/is-this-press-release-of-tomorrow.html

Comments, feedback, still welcome - from media, agencies, and of course prospective clients. ;)


Interesting thoughts Tom, I've been dabbling in this discussion as well. For many companies, it's important to know that they will be represented well, and that the firm that is assisting with this understands the changes in media and are hip to driving relevent content to customers in a medium and method they prefer.


Tom Foremski - Silicon Valley Watcher [TypeKey Profile Page]:

Things change, but we know that culture changes slowly. And so will the PR culture--I guarantee it. Would you rather be the pioneers of this change or not? I know which side of things I'd like to be on but it takes courage and it takes risks. I think it is worthwhile and I hope some of you will agree and join me...

Todd:So, are you saying you were unable to explain to your clients why a new media comms release is a better form of communication? BTW, I have had reports of PR professionals trying out the new media release and saying clients loved it. But the proof will be in the pudding--when we have enough evidence to show that the press release is more effective when it is in a new media format--more links, sections are clearly tagged/labelled, and relevant additional links are provided.


Tom - of course we are able to explain the benefits of the "new media" release. We've even written a few, to show clients "what it could be like." But when push came to shove, the clients have (so far), shied from the final commitment.

Since you've heard from other PR pros about their own attempts: have they sent them to you? - let's see them! Have you seen any cross the traditional wire services yet? I am very curious and you can surely count me among those who are rooting for these types of changes, and pondering how we can "get there from here"...


Been out the looop for a few days but...

1. 'Crying out?' who?
2. 'Guarantee' - big word, when?


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