Silicon Valley Watcher - Former FT journalist Tom Foremski reporting from the intersection of technology and media

AT&T Is First In Worst Cell Phone Service - Yet Again

Posted by Tom Foremski - December 8, 2011

Don Reisinger over at CNET reports:

For the second year in a row, AT&T was ranked last in Consumer Reports' annual customer satisfaction survey. The company was hit especially hard by complaints over poor voice service and phone-based customer care. Even worse for AT&T, the company's 2011 rating is slightly lower than last year's.

The full rankings will be released in January 2012.

For current [email protected] customers there's no surprise here. Winning the exclusive iPhone contract was a genius move by AT&T, it distracted from the agony of its customers who got a cool phone, even if they couldn't use it very well.

I've always said that the iPhone is a wonderful device, even though the phone part only works for a minute or so before dropping calls, and the "i" part is as slow as a retro 2400 baud modem. Other than that it's great.

I can't wait to experience a true mobile smartphone - crystal clear voices and super fast connections triggering an avalanche of web services as I move around. I've seen the ads, and it's about time the carriers delivered -- after all, I'm paying more today for my comms than ten years ago yet services have barely improved. Especially around San Francisco and Silicon Valley -- the same black spots in the same places.

That has to be deliberate. It's a middle finger message from the carriers to the innovation community, imho.


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