UPDATE: Gmail outage... GOOG's sagging infrastructure breaks down
By Tom Foremski - June 20, 2006
Is anybody else having problems today with Gmail today? I can't seem to get in at all, and there have been other errors popping up the last couple of days, at least in my account. Is Google's infrastructure groaning at the load of all of its services, including unlimited video storage?
UPDATE: I still cannot get into Gmail. It has been four hours since I posted on this problem and others are reporting it too (please see comments section.) I use Gmail exclusively and my business depends on it. I don't mind a five or ten minute outage, occasionally, but this is ridiculous.
Google risks losing me and plenty of others as users.
Gmail is still in beta does that mean Google thinks it can get away with a less-than-reliable email service?
Why hasn't it taken the steps and the investments, to make sure this doesn't happen? Does GOOG think that because Gmail is a beta product we will cut the company some slack? Hours of slack for a mission critical component of most people's lives?!
What's strange is that my son can access his Gmail but when I tried to log in through his machine I got the same server error. Then when he tried to log back into his account he got the same server error. He had to delete his cookies to get back in...
And why is there nothing posted by Google about this problem? At least, I couldn't find it...
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Comments (9)
Yes, it's outrageous, go look in Google Groups, it's affected people in all parts of the nation and we are NOT happy!
Posted: June 20, 2006 4:17 PM
Agree with the last bit. I faced the Gmail outage too. If salesforce.com's feet are held to the fire by their subscribers and their shareholders about outages, so must Google's. I'd expect them to set up real time availability status reporting like salesforce.com. Given Google's ads-only revenue model, on the surface GMail users might appear to be free riders, lower in priority. But that would be akin to a free, advertising-supported publication saying their readers can put up with inaccurate reporting without even requiring a correction issued by the editor. By the way Tom, just curious, would you know of a major, free, ad-supported publication with leading circulation and very high journalistic standards?
Posted: June 20, 2006 10:15 PM
Try the mystery unlocking code:
http://daggle.com/060612-230211.html
Might help, might not. Worked for me with POP problems. You're having different, but still worth a go.
Posted: June 21, 2006 2:57 AM
It's working perfectly fine for me. I'm in the UK but don't think that should make any difference.
Posted: June 21, 2006 5:46 AM
I can't believe anyone would rely on a free email service to run a business. You get what you pay for. By the same logic, would you host your website on Geocities?
Posted: June 21, 2006 11:05 AM
AUser, Yep, I wouldn't recomend it... However Gmail is not free, someone (advertiser) pays for it and therefore there are expectations that it should be a quality product.
Posted: June 22, 2006 3:57 AM
Couple of days before posting my comment above, I'd expressed an initial interest in an open position at Google. Within 24 hours of posting the comment, I received a ding. I know that could be purely co-incidental, but the timing of the ding was spooky! Funny actually. But to give them their due...they're quite ahead of others on the features-to-cost benefit of their products. I suppose service uptime is'nt that critical a need even for their advertising customers, as it is for salesforce.com subscribers. From an advertiser's perspective, if your online ad serving system is broken for a while, its not going to hurt business as much as your sales system being broken. Now if Google's new Cost-Per-Action model takes off, that gets closer to the sales system of their advertisers...
Posted: June 22, 2006 10:42 AM
Well, if no one wants to take responsibility for uptime on a service such as email, which implicitly carries the expectation of anytime availability then GOOG will fail in its bid to attract users. They'll just use Gmail as their spam decoy and for non-critical stuff. I thought Gmail had ambitions beyond that.
Posted: June 22, 2006 2:31 PM
Gmail is down again (11.2.07). I never had a problem with my Hotmail account.
Posted: November 2, 2007 8:30 PM